Forrester Lincoln Earns 2023 DealerRater Pennsylvania Lincoln Dealer of the Year Award for Superior Customer Experience
Across Pennsylvania, Forrester Lincoln is Best-reviewed by Lincoln Shoppers

Chambersburg, PA - 3/8/2023 - Forrester Lincoln is awarded a 2023 Dealer of the Year Award in Pennsylvania by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). The Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that consistently exceed consumer expectations across all dimensions of the dealership experience, including speed, transparency, trade-in and financing experiences, and more.

"DealerRater.com, which collected more than 1.1 million customer reviews in 2022, provides a dealership with real-time feedback on their customers' experiences. The dealers and their teams that excel are ones who adapt quickly to evolving shopping expectations and step up to meet consumer needs with outstanding service. This past year, Forrester Lincoln stood out among its peers for providing a top-notch experience," said DealerRater General Manager Jamie Oldershaw. "Car shoppers' interactions with dealerships begin and end online, which is why it is imperative for dealers to think about how they provide exceptional service at every stage of the car shopping journey.  The most successful dealers like Forrester Lincoln understand the value of a quality virtual showroom that carries over into the in-store experience and then concludes with the shopper sharing their feedback with others through an online review. This approach is what differentiates our award-winners from their competition."  

DealerRater Dealer of the Year Award Methodology

The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership's average DealerRater star rating as well as the total number of reviews written about the dealership during the 2022 calendar year.

 

ABOUT DEALERRATER
DealerRater, a Cars.com company, is a leading car dealer review and reputation management platform that empowers dealerships to efficiently grow their brands by accelerating, automating and amplifying positive review generation across digital channels. By offering a product suite that allows qualified dealerships to manage their digital presence and build and maintain their online reputation, DealerRater helps dealers drive new customer connections every day, achieve higher SEO rankings and, ultimately, generate higher-quality leads that close, faster.

 

Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month.